Privacy Policy
We are committed to protecting your privacy and being transparent about how we handle your personal information.
Last updated: January 14, 2026
Terms Nevigation
1. Introduction
Resort & Hotel Supplies is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website resortandhotelsupplies.com or engage our professional hospitality design, consulting, and procurement services.
By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.
Our Commitment:Â With over 35 years of hospitality expertise serving Australia and the Pacific region, we understand the importance of trust in business relationships. We treat your privacy with the same professionalism and care we apply to our hospitality solutions.
2. Information We Collect
We collect personal information that is reasonably necessary for our business functions and activities. The types of information we collect depend on your interaction with us.
2.1. Information You Provide Directly
When you contact us, request a quote, or engage our services, we may collect:
- Contact information (name, email address, phone number, business address)
- Business details (company name, ABN/ACN, business type, project details)
- Communication records (emails, phone call notes, meeting minutes)
- Project specifications and requirements
- Payment and billing information
2.2. Information We Collect Automatically
When you visit our website, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, referring website)
- Cookies and tracking data (see Section 7 for details)
2.3. Information from Third Parties
We may receive information about you from:
- Business partners and suppliers in the hospitality industry
- Industry referrals and networking contacts
- Publicly available sources (business directories, company websites)
Type of Information
Purpose of Collection
Legal Basis
Contact & Business Details
To provide quotes, services, and project communication
Contractual necessity, Legitimate business interest
Project Specifications
To design and supply appropriate hospitality solutions
Contractual necessity
Website Usage Data
To improve website functionality and user experience
Legitimate business interest
Communication Records
To maintain service history and client relationship management
Legitimate business interest, Contractual necessity
3. How We Use Your Information
We use your personal information for the following purposes:
3.1. Service Provision
- To provide our hospitality design, consulting, and procurement services
- To communicate with you about your projects and requests
- To process payments and manage invoicing
- To coordinate with our trusted supplier partners
3.2. Business Operations
- To improve our website, services, and customer experience
- To send relevant industry updates and hospitality insights (with consent)
- To maintain our business records as required by Australian law
- To manage our relationships with clients and suppliers
3.3. Legal Compliance
- To comply with Australian laws and regulations
- To protect our legal rights and prevent fraud
- To respond to legal requests and court orders
Direct Marketing:Â We will only send you direct marketing communications if you have consented to receive them. You can opt-out at any time by using the unsubscribe link in our emails or contacting us directly.
4. Disclosure of Your Information
We may disclose your personal information in the following circumstances:
4.1. To Trusted Third Parties
We work with trusted local and international partners to deliver our services. We may share information with:
- Suppliers and manufacturers of hospitality equipment
- Shipping and logistics providers (for delivery of products)
- Professional service providers (accountants, IT support, legal advisors)
- Subcontractors involved in your project (with your consent)
4.2. Legal Requirements
We may disclose your information when required by law, including:
- To comply with Australian legal obligations
- To protect the rights, property, or safety of our business, clients, or others
- In connection with legal proceedings or potential disputes
4.3. Business Transfers
If our business undergoes a change (such as a merger, acquisition, or sale), your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.
International Transfers:Â As we service Australia and the Pacific region, some information may be transferred to international suppliers. We take steps to ensure these parties provide adequate privacy protection in accordance with Australian privacy standards.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5.1. Security Measures
- Secure servers and network infrastructure
- Encryption of sensitive data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on privacy and data protection
5.2. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typical retention periods include:
- Client project records: 7 years after project completion
- Financial records: 7 years as required by Australian tax law
- Marketing preferences: Until you unsubscribe or request deletion
- Website analytics: Up to 26 months
5.3. Data Breach Response
In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by Australian law.
6. Your Privacy Rights
Under Australian privacy law, you have certain rights regarding your personal information:
6.1. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate, outdated, or incomplete information
- Receive a copy of your information in a structured, machine-readable format (where applicable)
6.2. Withdrawal of Consent
Where we rely on your consent to process your information, you may withdraw that consent at any time. This does not affect the lawfulness of processing before the withdrawal.
6.3. Complaints
If you believe we have breached Australian privacy laws, you may lodge a complaint with us. We will respond within a reasonable time (usually 30 days). If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).
How to Exercise Your Rights:Â To exercise any of these rights, please contact us using the details in Section 9. We may need to verify your identity before processing your request, and in some cases, we may charge a reasonable fee for providing access to your information.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic.
7.1. Types of Cookies We Use
- Essential Cookies:Â Required for the website to function properly
- Performance Cookies:Â Help us understand how visitors use our website
- Functionality Cookies:Â Remember your preferences and settings
- Targeting Cookies:Â Used to deliver relevant content and advertisements
7.2. Managing Cookies
Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
8.1. Notification of Changes
When we make material changes to this Privacy Policy, we will:
- Update the “Last Updated” date at the top of this policy
- Post a notice on our website for significant changes
- Notify current clients directly when changes affect how we process their information
8.2. Continued Use
Your continued use of our website or services after any changes to this Privacy Policy constitutes acceptance of those changes. We encourage you to periodically review this policy to stay informed about our privacy practices.
Terms Nevigation
1. Introduction
Resort & Hotel Supplies is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website resortandhotelsupplies.com or engage our professional hospitality design, consulting, and procurement services.
By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.
Our Commitment:Â With over 35 years of hospitality expertise serving Australia and the Pacific region, we understand the importance of trust in business relationships. We treat your privacy with the same professionalism and care we apply to our hospitality solutions.
2. Information We Collect
2. Information We Collect
We collect personal information that is reasonably necessary for our business functions and activities. The types of information we collect depend on your interaction with us.
2.1. Information You Provide Directly
When you contact us, request a quote, or engage our services, we may collect:
- Contact information (name, email address, phone number, business address)
- Business details (company name, ABN/ACN, business type, project details)
- Communication records (emails, phone call notes, meeting minutes)
- Project specifications and requirements
- Payment and billing information
2.2. Information We Collect Automatically
When you visit our website, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, referring website)
- Cookies and tracking data (see Section 7 for details)
2.3. Information from Third Parties
We may receive information about you from:
- Business partners and suppliers in the hospitality industry
- Industry referrals and networking contacts
- Publicly available sources (business directories, company websites)
1. Type of Information
2. Purpose of Collection
3. Legal Basis
1.1. Contact & Business Details
2.1. To provide quotes, services, and project communication
3.1. Contractual necessity, Legitimate business interest
1.2. Project Specifications
2.2. To design and supply appropriate hospitality solutions
3.2. Contractual necessity
1.3. Website Usage Data
2.3. To improve website functionality and user experience
3.3. Legitimate business interest
1.4. Communication Records
2.4. To maintain service history and client relationship management
3.4. Legitimate business interest, Contractual necessity
3. Use of information
3. How We Use Your Information
We use your personal information for the following purposes:
3.1. Service Provision
- To provide our hospitality design, consulting, and procurement services
- To communicate with you about your projects and requests
- To process payments and manage invoicing
- To coordinate with our trusted supplier partners
3.2. Business Operations
- To improve our website, services, and customer experience
- To send relevant industry updates and hospitality insights (with consent)
- To maintain our business records as required by Australian law
- To manage our relationships with clients and suppliers
3.3. Legal Compliance
- To comply with Australian laws and regulations
- To protect our legal rights and prevent fraud
- To respond to legal requests and court orders
Direct Marketing:Â We will only send you direct marketing communications if you have consented to receive them. You can opt-out at any time by using the unsubscribe link in our emails or contacting us directly.
4. Disclosure
4. Disclosure of Your Information
We may disclose your personal information in the following circumstances:
4.1. To Trusted Third Parties
We work with trusted local and international partners to deliver our services. We may share information with:
- Suppliers and manufacturers of hospitality equipment
- Shipping and logistics providers (for delivery of products)
- Professional service providers (accountants, IT support, legal advisors)
- Subcontractors involved in your project (with your consent)
4.2. Legal Requirements
We may disclose your information when required by law, including:
- To comply with Australian legal obligations
- To protect the rights, property, or safety of our business, clients, or others
- In connection with legal proceedings or potential disputes
4.3. Business Transfers
If our business undergoes a change (such as a merger, acquisition, or sale), your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.
International Transfers:Â As we service Australia and the Pacific region, some information may be transferred to international suppliers. We take steps to ensure these parties provide adequate privacy protection in accordance with Australian privacy standards.
Data Security
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5.1. Security Measures
- Secure servers and network infrastructure
- Encryption of sensitive data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on privacy and data protection
5.2. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typical retention periods include:
- Client project records: 7 years after project completion
- Financial records: 7 years as required by Australian tax law
- Marketing preferences: Until you unsubscribe or request deletion
- Website analytics: Up to 26 months
5.3. Data Breach Response
In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by Australian law.
6. Privacy Rights
6. Your Privacy Rights
Under Australian privacy law, you have certain rights regarding your personal information:
6.1. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate, outdated, or incomplete information
- Receive a copy of your information in a structured, machine-readable format (where applicable)
6.2. Withdrawal of Consent
Where we rely on your consent to process your information, you may withdraw that consent at any time. This does not affect the lawfulness of processing before the withdrawal.
6.3. Complaints
If you believe we have breached Australian privacy laws, you may lodge a complaint with us. We will respond within a reasonable time (usually 30 days). If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).
How to Exercise Your Rights:Â To exercise any of these rights, please contact us using the details in Section 9. We may need to verify your identity before processing your request, and in some cases, we may charge a reasonable fee for providing access to your information.
7. Cookies and Tracking
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic.
7.1. Types of Cookies We Use
- Essential Cookies:Â Required for the website to function properly
- Performance Cookies:Â Help us understand how visitors use our website
- Functionality Cookies:Â Remember your preferences and settings
- Targeting Cookies:Â Used to deliver relevant content and advertisements
7.2. Managing Cookies
Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality of our website.
8. Changes to This Privacy
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
8.1. Notification of Changes
When we make material changes to this Privacy Policy, we will:
- Update the “Last Updated” date at the top of this policy
- Post a notice on our website for significant changes
- Notify current clients directly when changes affect how we process their information
8.2. Continued Use
Your continued use of our website or services after any changes to this Privacy Policy constitutes acceptance of those changes. We encourage you to periodically review this policy to stay informed about our privacy practices.
Contact Our Privacy Team
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: