Terms and Conditions
Please read these terms carefully before using our website or engaging our services.
Last updated: January 14, 2026
Terms Nevigation
1. Introduction
Welcome to Resort & Hotel Supplies Company. These Terms and Conditions govern your use of our website located at resortandhotelsupplies.com and our professional hospitality design, consulting, and procurement services.
By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.
Our company, with over 35 years of hospitality expertise, delivers end-to-end design, consulting, and supply services across Australia and the Pacific. We specialise in hospitality design, consulting, and complete procurement solutions for resorts, hotels, and tourism projects.
2. Use of Our Website
Our website is provided for informational purposes and to facilitate our professional services. You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
2.1. Prohibited Activities
When using our website, you must not:
- Use the website in any way that breaches any applicable local, national, or international law or regulation
- Copy, reproduce, duplicate, or resell any part of our website in contravention of these terms
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Transmit any data, send, or upload any material that contains viruses or any other harmful programs
- Attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website
Note:Â We reserve the right to restrict access to certain areas of our website, or our entire website, at our discretion. You must ensure that the details you provide us with are correct and complete, and inform us immediately of any changes.
3. Our Services
We provide professional hospitality solutions including design, consulting, and procurement services for cooking equipment, refrigeration, warewashing, kitchen equipment, kitchen wares, bar equipment, café equipment, and table ware.
3.1. Consulting and Design Services
Our consulting and design services are tailored to each client’s specific needs. All proposals, quotes, and design concepts are provided based on the information available at the time of consultation and are subject to change as project requirements evolve.
3.2. Procurement Services
As procurement experts, we facilitate the supply of products from trusted local and international partners. While we strive to ensure product availability and accurate pricing, all orders are subject to confirmation and availability from our suppliers.
3.3. Project Variations
Given the custom nature of hospitality projects, we reserve the right to adjust project specifications, timelines, and pricing in response to changing circumstances, client requests, or supplier constraints. Any significant variations will be communicated and agreed upon in advance.
4. Orders, Pricing, and Payment
All orders are subject to acceptance and availability. Prices for our services and products are subject to change without notice. We reserve the right to modify or discontinue any service or product without notice at any time.
4.1. Quotes and Estimates
Quotes provided are valid for 30 days from the date of issue, unless otherwise specified. Quotes are estimates based on current market conditions and may be subject to change due to fluctuations in supplier pricing, currency exchange rates, or shipping costs.
4.2. Payment Terms
Payment terms will be specified in your service agreement or invoice. Generally, a deposit is required to commence work, with progress payments at agreed milestones, and final payment upon project completion. Late payments may incur additional charges.
4.3. Taxes
All prices are in Australian Dollars (AUD) unless otherwise specified. Prices do not include GST or any other applicable taxes, duties, or levies, which will be added to the invoice where applicable.
5. Shipping and Delivery
As we service Australia and the Pacific region, shipping timelines and costs vary significantly depending on location, order size, and product availability. We will provide estimated delivery timelines with your quote, but these are estimates only.
5.1. Delivery Times
While we make every effort to meet delivery estimates, we cannot guarantee specific delivery times and are not liable for any delays caused by factors beyond our control, including but not limited to supplier delays, transportation disruptions, customs clearance, or weather conditions.
5.2. Remote Locations
For remote accommodation projects and island locations, additional shipping considerations, costs, and timelines apply. These will be discussed and agreed upon before order confirmation.
5.3. Inspection of Goods
You must inspect all goods upon delivery and notify us within 7 days of any damage, defects, or discrepancies. Failure to do so may affect your rights under Australian Consumer Law.
6. Returns, Refunds, and Cancellations
Due to the specialized nature of our products and services, returns and cancellations are subject to specific conditions.
6.1. Custom Orders
Custom-designed items, specially ordered products, and made-to-order equipment cannot be returned or cancelled once production has commenced, unless defective or not as specified.
6.2. Standard Products
Returns of standard products may be accepted within 14 days of delivery, subject to restocking fees and provided the products are in original, unused condition with all packaging intact. Return shipping costs are the responsibility of the customer.
6.3. Service Cancellations
Cancellation of consulting or design services may incur charges for work completed to date. Specific cancellation terms will be detailed in your service agreement.
By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.
Our company, with over 35 years of hospitality expertise, delivers end-to-end design, consulting, and supply services across Australia and the Pacific. We specialise in hospitality design, consulting, and complete procurement solutions for resorts, hotels, and tourism projects.
Note:Â We reserve the right to restrict access to certain areas of our website, or our entire website, at our discretion. You must ensure that the details you provide us with are correct and complete, and inform us immediately of any changes.
7. Limitation of Liability
To the extent permitted by law, our liability for any claim arising from these Terms and Conditions or your use of our website or services is limited as follows:
7.1. Indirect Damages
We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services.
7.2. Maximum Liability
Our maximum aggregate liability under or in connection with these Terms and Conditions whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the total value of the services provided or products supplied under the relevant agreement.
7.3. Australian Consumer Law
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any right or remedy you may have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified.
8. Intellectual Property
The content, layout, design, data, databases, and graphics on this website are protected by Australian and international intellectual property laws. The content includes our logo, all designs, text, graphics, and the selection and arrangement thereof.
8.1. Our Materials
All designs, plans, specifications, and other materials created by us in the course of providing our services remain our intellectual property until full payment has been received. Upon final payment, we grant you a license to use these materials for the specific project for which they were created.
8.2. Restrictions
You may not reproduce, copy, distribute, store, or in any other fashion reuse material from our website unless otherwise indicated on the website or unless given express written permission to do so by us.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
9.1. International Clients
For clients located outside Australia, these Terms and Conditions shall still be governed by Queensland law. By engaging our services, you agree to submit to the jurisdiction of Queensland courts for any disputes that may arise.
9.2. Severability
If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions.
10. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect.
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By continuing to access or use our website and services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using our website and services.
Terms Nevigation
1. Introduction
Welcome to Resort & Hotel Supplies Company. These Terms and Conditions govern your use of our website located at resortandhotelsupplies.com and our professional hospitality design, consulting, and procurement services.
By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.
Our company, with over 35 years of hospitality expertise, delivers end-to-end design, consulting, and supply services across Australia and the Pacific. We specialise in hospitality design, consulting, and complete procurement solutions for resorts, hotels, and tourism projects.
2. Use of Our Website
2. Use of Our Website
Our website is provided for informational purposes and to facilitate our professional services. You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
2.1. Prohibited Activities
When using our website, you must not:
- Use the website in any way that breaches any applicable local, national, or international law or regulation
- Copy, reproduce, duplicate, or resell any part of our website in contravention of these terms
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Transmit any data, send, or upload any material that contains viruses or any other harmful programs
- Attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website
Note:Â We reserve the right to restrict access to certain areas of our website, or our entire website, at our discretion. You must ensure that the details you provide us with are correct and complete, and inform us immediately of any changes.
3. Our Services
3. Our Services
We provide professional hospitality solutions including design, consulting, and procurement services for cooking equipment, refrigeration, warewashing, kitchen equipment, kitchen wares, bar equipment, café equipment, and table ware.
3.1. Consulting and Design Services
Our consulting and design services are tailored to each client’s specific needs. All proposals, quotes, and design concepts are provided based on the information available at the time of consultation and are subject to change as project requirements evolve.
3.2. Procurement Services
As procurement experts, we facilitate the supply of products from trusted local and international partners. While we strive to ensure product availability and accurate pricing, all orders are subject to confirmation and availability from our suppliers.
3.3. Project Variations
Given the custom nature of hospitality projects, we reserve the right to adjust project specifications, timelines, and pricing in response to changing circumstances, client requests, or supplier constraints. Any significant variations will be communicated and agreed upon in advance.
4. Orders, Pricing, and Payment
4. Orders, Pricing, and Payment
All orders are subject to acceptance and availability. Prices for our services and products are subject to change without notice. We reserve the right to modify or discontinue any service or product without notice at any time.
4.1. Quotes and Estimates
Quotes provided are valid for 30 days from the date of issue, unless otherwise specified. Quotes are estimates based on current market conditions and may be subject to change due to fluctuations in supplier pricing, currency exchange rates, or shipping costs.
4.2. Payment Terms
Payment terms will be specified in your service agreement or invoice. Generally, a deposit is required to commence work, with progress payments at agreed milestones, and final payment upon project completion. Late payments may incur additional charges.
4.3. Taxes
All prices are in Australian Dollars (AUD) unless otherwise specified. Prices do not include GST or any other applicable taxes, duties, or levies, which will be added to the invoice where applicable.
5. Shipping and Delivery
5. Shipping and Delivery
As we service Australia and the Pacific region, shipping timelines and costs vary significantly depending on location, order size, and product availability. We will provide estimated delivery timelines with your quote, but these are estimates only.
5.1. Delivery Times
While we make every effort to meet delivery estimates, we cannot guarantee specific delivery times and are not liable for any delays caused by factors beyond our control, including but not limited to supplier delays, transportation disruptions, customs clearance, or weather conditions.
5.2. Remote Locations
For remote accommodation projects and island locations, additional shipping considerations, costs, and timelines apply. These will be discussed and agreed upon before order confirmation.
5.3. Inspection of Goods
You must inspect all goods upon delivery and notify us within 7 days of any damage, defects, or discrepancies. Failure to do so may affect your rights under Australian Consumer Law.
6. Returns, Refunds, and Cancellations
6. Returns, Refunds, and Cancellations
Due to the specialized nature of our products and services, returns and cancellations are subject to specific conditions.
6.1. Custom Orders
Custom-designed items, specially ordered products, and made-to-order equipment cannot be returned or cancelled once production has commenced, unless defective or not as specified.
6.2. Standard Products
Returns of standard products may be accepted within 14 days of delivery, subject to restocking fees and provided the products are in original, unused condition with all packaging intact. Return shipping costs are the responsibility of the customer.
6.3. Service Cancellations
Cancellation of consulting or design services may incur charges for work completed to date. Specific cancellation terms will be detailed in your service agreement.
By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.
Our company, with over 35 years of hospitality expertise, delivers end-to-end design, consulting, and supply services across Australia and the Pacific. We specialise in hospitality design, consulting, and complete procurement solutions for resorts, hotels, and tourism projects.
Note:Â We reserve the right to restrict access to certain areas of our website, or our entire website, at our discretion. You must ensure that the details you provide us with are correct and complete, and inform us immediately of any changes.
7. Limitation of Liability
7. Limitation of Liability
To the extent permitted by law, our liability for any claim arising from these Terms and Conditions or your use of our website or services is limited as follows:
7.1. Indirect Damages
We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services.
7.2. Maximum Liability
Our maximum aggregate liability under or in connection with these Terms and Conditions whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the total value of the services provided or products supplied under the relevant agreement.
7.3. Australian Consumer Law
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any right or remedy you may have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified.
8. Intellectual Property
8. Intellectual Property
The content, layout, design, data, databases, and graphics on this website are protected by Australian and international intellectual property laws. The content includes our logo, all designs, text, graphics, and the selection and arrangement thereof.
8.1. Our Materials
All designs, plans, specifications, and other materials created by us in the course of providing our services remain our intellectual property until full payment has been received. Upon final payment, we grant you a license to use these materials for the specific project for which they were created.
8.2. Restrictions
You may not reproduce, copy, distribute, store, or in any other fashion reuse material from our website unless otherwise indicated on the website or unless given express written permission to do so by us.
9. Governing Law and Jurisdiction
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
9.1. International Clients
For clients located outside Australia, these Terms and Conditions shall still be governed by Queensland law. By engaging our services, you agree to submit to the jurisdiction of Queensland courts for any disputes that may arise.
9.2. Severability
If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions.
10. Changes to These Terms
10. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect.
Â
By continuing to access or use our website and services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using our website and services.
Questions About Our Terms?
If you have any questions about these Terms and Conditions, please contact us. Our team with over 35 years of hospitality expertise is here to help.